Service Policy
Last updated: February 22, 2026
1. Service Overview
At Stelvirox, we are committed to providing exceptional service for all your laptop stand needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@stelvirox.com
- Phone: +1 (904) 327-7364
- Address: 413 Naugatuck Dr, Jacksonville, FL 32225, USA
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
3. Product Service
3.1 Available Services
- Laptop stand repairs and maintenance
- Component replacement
- Height adjustment mechanism servicing
- Surface restoration
- Hardware tightening and replacement
- Cooling system maintenance
3.2 Service Timeframes
Standard service timelines:
- Initial assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-10 business days
- Custom modifications: 10-15 business days
4. Warranty Services
4.1 Standard Warranty
All new products purchased from Stelvirox include:
- 30-day satisfaction guarantee
- 1-year warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
4.2 Extended Warranty
Optional extended warranty services include:
- 2-year extended protection
- Priority repair service
- Free replacement of worn components
- Discounted upgrade options
5. Custom Services
5.1 Product Customization
- Custom height configurations
- Surface material modifications
- Special coating applications
- Ergonomic adjustments
- Corporate branding options
5.2 Professional Services
- Workspace assessment
- Ergonomic consultations
- Bulk order management
- Corporate account services
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed inspection: $25
- Professional consultation: $50
6.2 Repair Costs
- Minor repairs: $20-40
- Major repairs: $50-120
- Custom modifications: Quote provided per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Detailed service documentation
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product model and serial number
- Purchase date and location
- Detailed description of issues
- Photos of damaged components (if applicable)
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine parts and materials
10. Updates to Service Policy
Stelvirox reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.